International Student Recruitment Officer (B2C)

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and other UK universities. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a Personal and Social Growth (PSG) Program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for both undergraduate and postgraduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

POSITION PURPOSE

The postholder will be primarily responsible for BUV’s Business to Consumer (B2C) sales activities, including generating international leads and maximizing conversion into enrolled students.

The postholder will be a specialist in consultative, ethical sales – with experience of using a CRM and making calls/video calls to keep regular contact with prospective international students.

You will be able to identify the key benefits and features of studying at BUV and offer suitable options to qualified international prospects.

The role offers an exciting scope for development – you will be joining a high-performing team and working with an international leader with over 13 years’ experience working for higher education institutions in the UK, Hungary and Vietnam. There is some scope for international travel (one market visit per year).

AREAS OF RESPONSIBILITY

• Achieve KPIs for contacting prospective international students via email, phone and video calls.
• Maximise the conversion of qualified leads into applicants and applicants into enrolled international students.
• Achieve annual individual targets (and support team to achieve global targets) for international student recruitment.
• Use CRM / online application system effectively to record information
• Provide expert advice on BUV’s, entry requirements and features and benefits of programmes
• Travel overseas as required attending exhibitions (and/or visiting ISR agencies and partners)
• Provide written and verbal reports as required
• Support events and webinars hosted by the team
• Line managing a student intern
• Working effectively with current international students to encourage promotion of BUV to their networks.
• Support marketing and lead generation activities through administering content on online portals and providing recommendations (related to content, messaging, opportunities, etc).

 POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

• Must have experience of living/working outside of Vietnam or being an international student
• Experience of working in an office environment (minimum 2 years)
• Revenue making sales and CRM experience (minimum 1 year)
• An undergraduate degree completed with a 2nd class classification or above (or equivalent)
• Excellent computer literacy skills (including high proficiency in Microsoft Office, in particular Word, Excel, PowerPoint and Outlook)
• Excellent written and verbal communication skills and English language skills
• Ability to undertake administrative tasks

Desirable

• Professional higher education experience
• SalesForce experience

COMPETENCIES  (behavioural)

Essential

• Target‑driven with strong customer and service orientation.
• Excellent customer-facing, communication and presentation skills
• Appreciation of different cultures
• Patient, understanding and empathic to prospective students
• Good time management, with an ability to work under pressure and meet tight deadlines, whilst maintaining high attention to detail
• Good organisational ability
• Ability to solve problems
• Ability to communicate with staff at all levels
• Ability to work collaboratively across divisional and departmental boundaries
• Ability to adapt to a fast-changing environment

Desirable

• Strategic thinker able to present market opportunities and recommendations.
• Strong initiative and ability to work independently.
• Leads by example and supports colleagues at all levels.

BENEFITS

• Highly competitive salary package (plus benefits) depending on qualifications/experience;
• 13th month Tet bonus (Vietnamese candidates);
• Annual cost of living adjustment;
• Annual salary increases and bonuses based on performance;
• Recognition & awards programmes;
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
• Education support for staff, spouse and children;
• Transportation support;
• Business travel insurance;
• Various staff events throughout the year (outings, year-end party, sports activities and other events);
• Onsite fitness and sports centre;
• Opportunity to work within a professional and multicultural environment.

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

Important Notice:

To strengthen communication and protect candidates from increasingly complex fraud risks, please note that BUV will never request any fees or payments during the recruitment process. Be cautious of scams that ask for money to apply.

The Human Resources Department (HRD) of BUV only uses the official email address hr@buv.edu.vn. If you are ever unsure about the authenticity of any information or request, kindly contact HRD at hr@buv.edu.vn or by phone at +84 2216 250 250 during office hours for verification and support.

Submit Your CV