Manager, Digital

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and other UK universities. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a Personal and Social Growth (PSG) Program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for both undergraduate and postgraduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

POSITION PURPOSE

The Digital Manager will be responsible for the strategic direction, planning, development, and execution of all digital experiences and marketing technology initiatives. This includes overseeing website performance, SEO/SEM, paid/performance advertising, marketing automation, CRM utilisation, and digital analytics. The successful candidate will lead and mentor the digital team, champion digital transformation projects, and leverage data-driven insights to optimise performance and achieve significant results.

AREAS OF RESPONSIBILITY

Digital Marketing Strategy & Planning:

• Develop, implement, and manage the overall digital strategy, ensuring alignment with the university’s overarching marketing, communications, and student recruitment goals.
• Lead the planning, development, and execution of integrated digital experiences across Web, Social and mobile channels
• Prepare, manage, and optimise the digital budget, ensuring effective allocation of resources and maximising return on investment (ROI).
• Collaborate with internal stakeholders (including Recruitment, Brand Marketing, PR & Communications, and Marketing Services) to ensure cohesive and impactful ROI.

Online Presence & Platform Management:

• Oversee the strategy, management, and continuous optimisation of the university’s website and all digital platforms, ensuring an excellent user experience (DX) and alignment with brand guidelines.
• Develop and implement robust SEO and SEM strategies to increase organic visibility, drive qualified traffic, and improve search engine rankings.

Marketing Technology, Automation & CRM:

• Lead the strategic use and optimisation of marketing automation platforms and CRM system ( SALESFORCE) to enhance lead nurturing processes, personalise communications, and improve the overall customer journey.
• Drive digital transformation initiatives within the Marketing & Communications department, particularly in relation to student recruitment, by identifying and implementing relevant technologies and processes.
• Ensure effective integration and utilisation of various marketing technologies to streamline workflows and improve data capture.

Digital Analytics, Reporting & Optimisation:

• Establish and manage a comprehensive digital analytics framework, leveraging BI tools and reporting mechanisms to track, measure, and report on the performance of all digital marketing campaigns and channels against KPIs.
• Analyse digital data and customer journey insights to identify trends, opportunities, and areas for improvement; provide actionable recommendations to stakeholders.
• Lead the planning, execution, and analysis of A/B tests and other conversion rate optimisation (CRO) activities across digital platforms.
• Utilise data-driven insights to continuously refine strategies, optimise campaign performance, and enhance user engagement.
• Leverage appropriate AI tools to drive innovation and optimization of customer experience outcomes

Team Leadership & Development:

• Lead, mentor, and develop a high-performing digital team, fostering a collaborative, innovative, and results-oriented culture.
• Set clear objectives, provide regular feedback, and support the professional growth of team members.
• Manage relationships with external digital agencies, vendors, and technology partners, ensuring optimal service delivery and value.

Innovation & Best Practices:

• Stay at the forefront of digital marketing trends, emerging technologies, and industry best practices.
• Champion the adoption of innovative digital solutions and ensure compliance with data privacy regulations.

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

• Bachelor’s degree in Marketing, Communications, Digital Marketing, Business Administration, or a related field is required.
• A minimum of 6-8 years of progressive experience in digital, with a proven track record of developing and executing successful, comprehensive digital marketing strategies and campaigns.
• At least 3 years of experience in a leadership or managerial role, directly managing and developing a digital marketing team.
• Demonstrable experience in:
  • Strategic digital channel management (website, SEO/SEM, paid advertising, social media, email).
  • Managing digital marketing budgets and optimising for ROI.
  • Utilising marketing automation platforms (e.g., HubSpot, Marketo, Pardot, Salesforce Marketing Cloud) and CRM systems (e.g., Salesforce).
  • Advanced use of web analytics tools (e.g., Google Analytics…) and data visualisation platforms.
  • Experience with Website CMS platforms like Drupal, Sitecore and Adobe Experience Manager
  • Developing and implementing SEO/SEM strategies with proven results.
  • Managing complex paid advertising campaigns across platforms like Google Ads, Meta Ads Manager, LinkedIn Ads.
  • Digital content strategy and its integration across multiple channels.
  • Digital experience (DX) enhancement and emerging technology adoption.
  • Experience in managing external agencies and technology vendors.

Desirable

• A Master’s degree or relevant professional certifications (e.g., Google Certified Professional, HubSpot Certified, CIM Diploma in Professional Digital Marketing) would be a distinct advantage.
• Knowledge and understanding of the international higher education sector and its specific marketing challenges and opportunities.
• Direct experience with Salesforce Sales Cloud and Marketing Cloud.
• A basic understanding of front-end web technologies (HTML, CSS, JavaScript) can be beneficial.

COMPETENCIES (behavioural)

Essential

• Strategic Orientation & Leadership
• Effective Communication
• Managing & Developing People
• Planning & Organising
• Problem Solving & Decision Making
• Collaboration & Teamwork
• Results Driven

Desirable

• Creative Thinking & Innovation
• Relationship Building & Networking
• Adaptability & Resilience

BENEFITS

• Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;
• 13th month Tet bonus (Vietnamese candidates);
• Annual cost of living adjustment;
• Annual salary increases and bonuses based on performance;
• Recognition & awards programmes;
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
• Education support for staff, spouse and children;
• Relocation allowance to cover visa/flights/initial days accommodation
• Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;
• Transportation support;
• Business travel insurance;
• Various staff events throughout the year (outings, year-end party, sports activities and other events);
• Onsite fitness and sports centre;
• Opportunity to work within a professional and multicultural environment.

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

Important Notice:

To strengthen communication and protect candidates from increasingly complex fraud risks, please note that BUV will never request any fees or payments during the recruitment process. Be cautious of scams that ask for money to apply.

The Human Resources Department (HRD) of BUV only uses the official email address hr@buv.edu.vn. If you are ever unsure about the authenticity of any information or request, kindly contact HRD at hr@buv.edu.vn or by phone at +84 2216 250 250 during office hours for verification and support.

Submit Your CV