Campus Central Officer

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam authorised to award degrees from renowned UK universities: University of London, University of Staffordshire, University of Stirling, Arts University Bournemouth, Bournemouth University, and Manchester Metropolitan University. Established in 2009, BUV delivers a wide range of undergraduate and postgraduate programmes following UK academic standards.

BUV is rated 5 Stars by QS and institutionally accredited by the UK Quality Assurance Agency (QAA). With over 500 enterprise partners, 100% of BUV graduates are employed or pursue further study within three months of graduation.

Students study at a world‑class campus in Ecopark, developed with an investment of up to USD 165 million, offering modern facilities and an international-standard learning environment for more than 10,000 students upon completion.

POSITION PURPOSE

The Campus Central Officer is responsible for delivering a proactive, student-centric, and technology-enabled support experience for students and parents across the student lifecycle. The role serves as a key operational and strategic contributor to the university’s integrated “one-stop” support centre, ensuring seamless communication, efficient case management, service excellence, and continuous process improvement.

The position supports BUV’s strategic direction of transitioning from a traditional reactive support model to a proactive service excellence framework aligned with international standards and scalable university growth.

AREAS OF RESPONSIBILITY

Student Communication/ services

• Serve as the first point of contact for student and parent enquiries across academic, administrative, financial, and student support matters.
• Deliver accurate, timely, and professional guidance through multiple support channels, including walk-in, phone, email, ticketing systems, chatbot, mobile applications, and self-service platforms.
• Provide proactive consultation and support to students during key transition stages, including onboarding, progression between academic years, academic interventions, and graduation.
• Support the implementation and consistent delivery of Service Level Agreements (SLAs), ensuring compliance with agreed service standards and response timelines.
• Ensure all enquiries, requests, and cases are handled transparently and efficiently while maintaining high service satisfaction standard

Parent Engagement and Communication

• Support the development and distribution of structured parent communication resources, including FAQ documents and service guidance materials.
• Coordinate and arrange meetings between parents and relevant university representatives in a timely and professional manner.
• Ensure meeting records and relevant communications are properly documented and updated within student records and systems.
• Collaborate with relevant stakeholders to ensure parents receive necessary updates regarding student attendance, engagement where appropriate.

Technology and Digital Service Integration

• Support and promote the effective use of digital platforms, including SITS, AI chatbot systems, Campus Central mobile app, attendance systems, and VOIP platforms.
• Contribute to maintaining high-quality knowledge base content for AI chatbot systems, ensuring information accuracy and alignment with university policies and procedures.
• Participate in testing, implementation, training, and continuous improvement initiatives related to university systems and digital services.

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

• Bachelor’s degree in education, Business Administration, Customer Service, Communications, or related fields.
• Experience in student services, customer service, administration, operations, or related roles.
• Experience in higher education or international education environments is preferred.
• Excellent English and Vietnameses verbal and written communication skills
• Experience working with CRM, or student information systems, is an advantage.
• Strong supervisory and leadership skills

COMPETENCIES (behavioural)

• Effective Communication
• Planning & organising
• Problem solving & decision making
• Customer & service orientation
• Creative Thinking & Innovation
• Teamwork & Collaboration

BENEFITS

• Highly competitive salary package, monthly remuneration starts from 21.000.000 VND, depending on qualifications/experience;
• 13th month Tet bonus (Vietnamese candidates);
• Annual cost of living adjustment;
• Annual salary increases and bonuses based on performance;
• Recognition & awards programmes;
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
• Education support for staff, spouse and children;
• Transportation support;
• Business travel insurance;
• Various staff events throughout the year (outings, year-end party, sports activities and other events);
• Onsite fitness and sports centre;
• Opportunity to work within a professional and multicultural environment.

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

Important Notice:

To strengthen communication and protect candidates from increasingly complex fraud risks, please note that BUV will never request any fees or payments during the recruitment process. Be cautious of scams that ask for money to apply.

The Human Resources Department (HRD) of BUV only uses the official email address hr@buv.edu.vn. If you are ever unsure about the authenticity of any information or request, kindly contact HRD at hr@buv.edu.vn or by phone at +84 2216 250 250 during office hours for verification and support.

Submit Your CV