Officer, Software and Application Support

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and other UK universities. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a Personal and Social Growth (PSG) Program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for both undergraduate and postgraduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

POSITION PURPOSE

We are looking for an experienced and passionate Software and Application Support to join our team! As a Software and Application Support at our company, you will have the opportunity to work on new and exciting projects and develop your career.

The Software and Application Supporter is responsible for providing technical assistance, troubleshooting, and end-user support for a range of software programs and business applications within an organisation. The position may also be involved in software deployment, testcase design and validation, updates, and user training.

To be successful as a Software and Application Support, you should be result-driven, have good communication skills, the capability to run through tests, and the ability to analyze the results. Ultimately, the Software and Application Support should act as the first point of contact for users experiencing issues, ensuring prompt resolution and minimal disruption to business operations.

 AREAS OF RESPONSIBILITY

• Troubleshooting and issue resolution:
  • Diagnose and fix application and system issues, and provide technical support to internal and external users.
  • Escalate complex problems to higher-level support or vendors as needed.
• Incident management: Respond to and manage support tickets, ensuring timely resolution and accurate logging of all issues.
• Documentation: Create and maintain technical documentation, support manuals, and knowledge base articles for known fixes and procedures.
• Root cause analysis: Perform root cause analysis to identify and address the underlying causes of recurring problems.
• Collaboration: Work with cross-functional teams, including development, operations, and infrastructure, to resolve complex problems and implement solutions.
• Deployment and validation management: Assist with the deployment of application version updates, change validation, and bug fixes.
• Process automation: Identify opportunities to automate routine tasks to improve efficiency.

 POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

• Bachelor’s degree or equivalent with focus on computer science, information technology, systems development or a related field
• At least 3 years of working experience in Software Quality Control.
• Proficiency in English (Speaking, Reading & Write).
• Working knowledge of test techniques and compatibility with various software programs.
• Excellent communication and critical thinking skills.
• Good organizational skills and detail-oriented, curious mindset.
• Be able in using tools for documenting & managing requirements, modelling business/technical flows & diagrams and creating mock-ups.
• Willing to research new domains and learn new things.

Desirable

• Strong verbal and written communication skills.
• High-level proficiency with MS Office programs and work-related software.

COMPETENCIES  (behavioural)

Essential

• The ability to work independently
• Customer & service orientation
• Passion & drive
• Professionalism

Desirable

• Managing & develop people
• Planning & organizing
• Creative thinking & innovation

BENEFITS

• Highly competitive salary package (plus benefits) depending on qualifications/experience;
• 13th month Tet bonus (Vietnamese candidates);
• Annual cost of living adjustment;
• Annual salary increases and bonuses based on performance;
• Recognition & awards programmes;
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
• Education support for staff, spouse and children;
• Transportation support;
• Business travel insurance;
• Various staff events throughout the year (outings, year-end party, sports activities and other events);
• Onsite fitness and sports centre;
• Opportunity to work within a professional and multicultural environment.

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

Important Notice:

To strengthen communication and protect candidates from increasingly complex fraud risks, please note that BUV will never request any fees or payments during the recruitment process. Be cautious of scams that ask for money to apply.

The Human Resources Department (HRD) of BUV only uses the official email address hr@buv.edu.vn. If you are ever unsure about the authenticity of any information or request, kindly contact HRD at hr@buv.edu.vn or by phone at +84 2216 250 250 during office hours for verification and support.

Submit Your CV