Senior Course Officer

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor and is also recognised with a university-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a compulsory personal and social growth program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for undergraduate and graduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

With a wide network of more than 300 enterprise partners in various fields and 12-week internship programmes, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their careers immediately after graduation.

Students study at BUV’s award-winning campus in the Ecopark Township near Hanoi. With its state-of-the-art teaching and learning facilities and iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

 POSITION PURPOSE

Senior Course Officer will provide excellent assistance to Dean of Higher Education, Head of Post Graduate Centre, Course Office Manager, Partner institutions, Faculty staff, students and parents in daily course operations.

Senior Course Officer will contribute to the achievement of the academic delivery quality for post graduate courses and UOL programmes, the smooth delivery of services and enquiry management to all stakeholders regarding course administrations and programme events.

AREAS OF RESPONSIBILITY

MBA Programme:

• Act as the contact point for MBA students and faculty and internal departments to coordinate and ensure smooth delivery of the programme, classes, events.
• Monitor programme structure, module descriptors, prepare the master teaching plan for each intake and monitor timetable throughout the course, make changes where necessary.
• Assist in the production of core programme information, materials, and general handbooks.
• Ensure classes running as timetabled, prepare make-up plan and provide timely support and communications to faculty and students if there are any changes during the course operations.
• Take responsibility for the creation and maintenance of accurate student records for each intake, module and manage class attendance. Laise with Registry to keep track of student’s progress.
• Provide logistical and administrative support for faculty, visiting lecturers.
• Coordinate with Course Office, Student Information Office and other departments to handle and report all issues related to class operations and activities on both offline and online delivery approach. Ensures that student questions, concerns, and requests are addressed. Ensures that the Head of Post Graduate Centre, Dean and Course Office Manager are aware of student concerns; involve them as necessary and appropriate for resolution.
• Conduct the course feedbacks survey on each module and consolidate reports for constant improvement.
• Plan and organize logistics and operations for major events (Orientation, Induction, Graduation), study trips, other events and activities which can include limited evening and weekend work.
• Support Head of Post Graduate Centre in programme development.
• Support Student Experience (SE), Student Recruitment (SR), Marketing (MKT) activities for students and the MBA programme.

University of London (UOL) and International Foundation Programme (IFP) programmes:

• Act as the contact point for students and faculty and internal departments to coordinate and ensure smooth delivery of the IFP & UOL classes.
• Coordinate and keep a tracking file of module registrations for UoL students every academic year. Liaise with Admission Office to support students in module registrations on UOL portal.
• Support Discipline Lead in maintaining up-to-date programme regulations, in developing and delivery programmes of UOL.

Others:

• Manage the materials and documents of all Module monitoring reports (MMRs), Programme monitoring reports (PMRs), Anual monitoring reports (AMRs) and Academic Action Plan. Provide necessary support where relevant regarding this process.
• Prepare reports when required.
• Contribute and support department’s event such as parent meetings, students meetings, and graduations.
• Other tasks assigned by line manager and the Academic management team.

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential 

• Bachelor’s degree preferably in Business Administration, or Foreign Languages
• At least three year experience in the same position in a university or similar institutions environment is an advantage
• Excellent written and verbal communication skills, both in English and Vietnamese
• Excellent computer skills – MS office applications (Word, Excel, PowerPoint, Outlook, Database)

Desirable

• Masters degree
• Extensive experience in the area of programme or course coordinator from an international education institution in Vietnam or overseas.

 COMPETENCIES  (behavioural)

Essential 

• Pro-active and Initiative
• Careful, eyes for details
• Effective Communication
• Planning & Organising
• Adaptable and Responsible
• Customer & service orientation
• Good team player

Desirable 

• Relationship building & networking
• Creative thinking & innovation

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

EQUAL OPPORTUNITIES AND DIGNITY AT WORK POLICY

All staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the BUV mission statement and our core values.

Every member of staff has a responsibility to ensure colleagues are treated with dignity and respect. The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated with dignity, respect and professional courtesy.

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