Student Information Officer - British University Vietnam

Student Information Officer

Posted on: 25/04/2021

British University Vietnam (BUV) is the first and only international university in Vietnam to award direct degrees from the prestigious University of London and Staffordshire University. BUV’s mission has two foci which are to provide high-quality British degrees and a world-class campus in Vietnam, and to create a new generation of discoverers, explorers and creative thinkers who are educated, trained and prepared to thrive in future (4IR) fields of work and life.

Established in 2009, BUV provides teaching for 11 undergraduate programmes and an MBA. 100% of graduates from BUV have a job or continue higher education within 3 months after graduation. With a wide network of more than 300 enterprise partners in various fields and internship programmes from the first year, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their career right after graduation.

Students will study at BUV’s new campus in the Ecopark township, with facilities funded by an investment of US $36 million for the first phase accommodating up to 2,000 students.  BUV’s new campus, with state-of-the-art teaching and learning facilities and an iconic design, is indicative of 4IR and is being recognized as one of the best educational environments in Asia. Upon completion of the three phases, the entire BUV campus at Ecopark will have a total investment up US $80 million, meeting the training needs of 7,000 students.

Due to the expansion of the British University Vietnam, we are recruiting:

Job title: Student Information Officer
Report to: Course Office Manager
Work location: Ecopark township


Job Objective:

This position is to be the first level of contact between Registry and Student Services Department at BUV and parents/students in order to streamline and improve our customer services. This position is also to support the department with tasks for course operation and administration.

Key responsibilities:

1. Student communication/ service:

  • As a front desk officer, deal with all student/ parent queries. Responses are to be provided to students in a timely fashion and followed up, for example: request for confirmation letter, transcript reissued, visa application for international students
  • Ensure the excellent provision of proactive and reactive student information services
  • Be in charge of operating bus services at BUV. Ensure the best services of bus is provided: optimise bus usage and budget, best routes are designed, bus runs on time as schedule, drivers in good manner etc.

2. Course Operations:

  • Prepare, monitor, and summarise attendance registers on a daily basis
  • Manage student information systems
  • Follow disciplinary actions and keep track of these to report to line manager
  • Conduct course feedback and prepare reports
  • Prepare monthly updates to send to parents (attendance, disciplines, and Academic results if any)
  • Support faculty, classes to ensure classes run smoothly as scheduled.

3. Administrative tasks

  • Ensure logistics for each classroom
  • Stationary order for course office and faculty
  • Logistic support academic events (orientation, parent’s day, student staff liaison meetings, graduation day etc)
  • Prepare purchase requests

4. Other tasks as assigned by/via line manager

Job Requirements:

  • Qualified Vietnamese nationals
  • Candidates must possess a Bachelor’s degree at least
  • At least 01 year experience in similar position in an international working environment
  • Excellent written and verbal communication skills in both Vietnamese and English
  • Excellent interpersonal, time management, and organizational skills
  • Flexibility and cultural awareness
  • Computer literacy in MS office applications (Words, Excel, Power Point, Outlook)

Competencies (Behavioral):

  • Professional
  • Proactive
  • Accurate
  • Customer-oriented
  • Result-driven
  • Efficient


  • Competitive gross salary package (gross)
  • Recognition and Reward Programs
  • 13th month Tet bonus
  • Performance bonuses
  • Paid Time-off (annual leave, sick leave, holidays)
  • Healthcare plan (Private premium accident, medical insurance, dental insurance, fee assessment to medical suite)
  • Business travel insurance
  • Onsite fitness and sport center
  • Education support for staff and children
  • Transportation support
  • Flexible working arrangement
  • Opportunity to work within a professional and multi-cultural environment
  • Various staff events through the year (outing, year-end party, sport activities and other events recommended by staff committee)

Interested candidates should send an updated CV together with a recent photo, Cover letter in English and supporting documents to HR Department. We will invite short-listed candidates for interviews.

Contact details:

Contact name:      Human Resources Department
Method of contact:     Email or post
Address: Ecopark township, Van Giang, Hung Yen



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