Central Academic Information Services (CAIS) Officer - British University Vietnam

Central Academic Information Services (CAIS) Officer

Posted on: 27/12/2021

British University Vietnam (BUV) is the first and only international university in Vietnam to award direct degrees from the prestigious University of London and Staffordshire University. BUV’s mission has two foci which are to provide high-quality British degrees and a world-class campus in Vietnam, and to create a new generation of discoverers, explorers and creative thinkers who are educated, trained and prepared to thrive in future (4IR) fields of work and life.

Established in 2009, BUV provides teaching for 11 undergraduate programmes and an MBA. 100% of graduates from BUV have a job or continue higher education within 3 months after graduation. With a wide network of more than 300 enterprise partners in various fields and internship programmes from the first year, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their careers right after graduation.

Students will study at BUV’s new campus in the Ecopark township, with facilities funded by an investment of US $36 million for the first phase accommodating up to 2,000 students. BUV’s new campus, with state-of-the-art teaching and learning facilities and an iconic design, is indicative of 4IR and is being recognized as one of the best educational environments in Asia. Upon completion of the three phases, the entire BUV campus at Ecopark will have a total investment of US $80 million, meeting the training needs of 7,000 students. For more details, please visit our website at: buv.edu.vn.

Due to the expansion of the British University Vietnam, we are recruiting the following role(s):

Job title : Central Academic Information Services (CAIS) officer
Report to : Central Academic Information Services Manager
Job type : Fixed term contract  
Location : Ecopark Township, Van Giang, Hung Yen


Job Objectives

This position is responsible for dealing with administrative tasks for Central Academic Information Services (CAIS) and student records and other duties 

Key Responsibilities

– Prepare transcript – Semester, Yearly, and Final

– Release result to students:

+ Send notification email to students when Staffordshire University (SU) releases results to student’s portal.

+ Send notification email to BUV students when the results are ready to release if in the normal condition.

+ Send results to BUV students via email if in the pandemic period.

+ Prepare and send provisional results to students after Quality check for MBA and after external board for SU undergraduate via email.

– Send results to parents

– Resit for students:

+ Resit listing preparation

+ Resit letter and resit fees preparation

+ Send the resit letter and resit fees to students and parents 

– Student progression:

+ Prepare can’t proceed list and students list with academic issue

+ Prepare the email templates to students and parents

+ Send email to students and parents to update academic status after external board and after resit board.

– Prepare merit list

– Prepare summary grades for scholarship students

– Respond to enquiries from students and parents

– Student records:

+ Keep track of deferment, withdrawal, change programme

+ Keep track of student academic records up to date and their current academic status

+ Prepare the student’s status before exam board

+ Prepare the student list to send to partnership if any

– Security paper and Hologram tracking

– Perform other related duties as assigned by manager

Job Requirements

  • Vietnamese national
  • Holder of Bachelor’s degree preferably in Education or Business or Foreigner Languages
  • At least two years’ experience in the same position in a university or similar institutional environment
  • Able to work under high pressure
  • Good at communication both in Vietnamese and English
  • Computer literacy – MS Office applications (Word, Excel, PowerPoint, Outlook) and software applications in future schedule working condition


  • Good team worker
  • Excellent written and verbal communication skills, both in English and Vietnamese
  • Excellent computer skills – MS office applications (Word, Excel, PowerPoint, Outlook, Database)
  • Flexible
  • Careful
  • Adaptable
  • Reliable
  • Attention to detail
  • Pro-active
  • Initiative
  • Fast learner


  • Competitive gross salary package (gross)
  • Recognition and Reward Programs
  • 13th month Tet bonus
  • Performance bonuses
  • Paid Time-off (annual leave, sick leave, holidays)
  • Healthcare plan (Private premium accident, medical insurance, dental insurance, free assessment to medical suite)
  • Business travel insurance
  • Onsite fitness and sport center
  • Education support for staff and children
  • Transportation support
  • Flexible working arrangement
  • Opportunity to work within a professional and multi-cultural environment
  • Various staff events through the year (outing, year-end party, sport activities and other events recommended by staff committee)

Interested candidates should send an updated CV with recent photo, a Cover letter in English, and supporting documents to the HR Department. We will invite short-listed candidates for interviews.

Contact details

Contact Name   :Human Resources Department
Method of Contact :Email or post
Address :Ecopark township, Van Giang, Hung Yen
Email :Hr@buv.edu.vn

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